Shipping, Refund & Return Policy
Last updated: June 2026
This page describes the shipping, refund, and return practices of marianatang.com and explains the rights and obligations of both the User and the Owner in relation to orders placed through this Website.
This policy should be read together with the [Terms & Conditions] and the [Privacy Policy] of this Website.
Owner and Data Controller
Mariana Tang
Website: marianatang.com
Contact email: contact@marianatang.com
1. Shipping Policy
1.1 Shipping Destinations
This Website currently ships to Ireland and all member states of the European Union (EU).
International shipping outside the European Union is not available at this time. Shipping to additional destinations outside the EU may be introduced in the future. Users are encouraged to check this page periodically for updates.
1.2 Shipping Carriers
Orders placed through this Website are fulfilled using one or more third-party shipping carriers. The carrier assigned to each order may vary depending on the destination, order size, and availability at the time of dispatch. The Owner reserves the right to select the most appropriate carrier for each shipment.
Users will be notified of their assigned carrier and, where available, provided with a tracking reference upon dispatch.
1.3 Processing Time
Orders are processed and prepared for dispatch within a reasonable timeframe following payment confirmation. Processing times may vary depending on order volume and product availability. The User will be notified by email once their order has been dispatched.
1.4 Estimated Delivery Times
Estimated delivery times begin from the date of dispatch, not the date of order. The following estimates apply under normal circumstances:
- Ireland: 2–5 business days
- European Union: 5–14 business days
These are estimates only and are not guaranteed delivery dates. Delivery times may be affected by factors outside the Owner’s control, including carrier delays, customs processing, public holidays, and adverse weather conditions.
1.5 Shipping Costs
Shipping costs are calculated at checkout based on the destination and order details. All applicable shipping charges will be clearly displayed before the User confirms their purchase.
1.6 Order Tracking
Where available, a tracking number will be provided to the User via email upon dispatch. Tracking information is supplied by the carrier and is subject to the carrier’s own systems and policies.
1.7 Dispatch Address and Customs
All orders are dispatched from Ireland. For shipments within the EU, no customs duties or import taxes apply, as Ireland is a member state of the European Union and goods circulate freely within the EU Single Market.
2. Refund & Return Policy
2.1 Nature of Products
This website offers artistic products (“Products”). Due to the nature of certain items, return and refund eligibility may vary depending on the type of product purchased, as described in this policy.
The Owner does not accept returns or issue refunds for reasons of personal preference, change of mind, or incorrect size selection by the User, except where required by EU consumer law as described in Section 2.2.
Users are encouraged to review all product descriptions, dimensions, and images carefully before completing a purchase. For any questions prior to purchase, Users may contact the Owner at marianatang.com/contact.
2.2 EU Statutory Rights: Right of Withdrawal
Under European Union consumer law (Directive 2011/83/EU), consumers ordinarily have the right to withdraw from a distance contract within 14 days of receiving their order without providing a reason.
However, this right of withdrawal does not apply to the supply of goods that are made to the consumer’s specifications or clearly personalised. Where an art print is produced or customised specifically for the User, the right of withdrawal may not apply.
For standard, non-personalised prints, the right of withdrawal applies in accordance with EU law. Users wishing to exercise this right must notify the Owner at contact@marianatang.com within 14 days of receiving their order.
2.3 Eligible Claims: Damaged, Lost, or Incorrect Orders
The Owner accepts claims and offers remedies in the following circumstances:
- The order was damaged in transit
- The order was lost in transit and not delivered within a reasonable period beyond the estimated delivery window
- The User received an incorrect item that does not match what was ordered
Claims outside of these circumstances will not be eligible for a remedy under this policy.
2.4 Remedy: Replacement First, Refund as Alternative
Where a claim is approved under Section 2.3, the Owner’s preferred remedy is to provide the User with a replacement of the same item at no additional cost.
Should the replacement also arrive damaged, lost, or incorrect, the Owner will offer the User a full refund of the original purchase price, including any shipping costs paid.
Refunds will not be issued as a first remedy where a replacement can reasonably be provided.
2.5 How to Submit a Claim
To submit a claim for a damaged, lost, or incorrect order, the User must contact the Owner at contact@marianatang.com or marianatang.com/contact within 14 days of the estimated delivery date or the date of receipt (whichever applies), providing the following information:
- Full name and order ID
- A description of the issue
- Photographic evidence of the damage or incorrect item received (where applicable)
- Proof of purchase (order confirmation email)
Claims submitted outside of this timeframe or without the required information may not be eligible for a remedy.
2.6 Processing of Approved Claims
Once a claim has been reviewed and approved, the Owner will notify the User by email and arrange for a replacement to be dispatched or, where applicable, process a refund.
Replacements will be dispatched within a reasonable timeframe following approval of the claim.
Refunds, where applicable, will be processed to the original payment method used at the time of purchase. Processing times may vary depending on the User’s bank or payment provider, but refunds are typically reflected within 5–10 business days of approval.
2.7 Return of Damaged or Incorrect Items
The Owner may request the return of a damaged or incorrect item prior to processing a replacement or refund. Where a return is requested, the Owner will provide the User with instructions and will cover any reasonable return shipping costs.
Users must not return items without first contacting the Owner and receiving confirmation that a return is required.
3. Additional Information
3.1 Force Majeure
The Owner shall not be held liable for delays or failures in delivery caused by circumstances beyond reasonable control, including but not limited to natural disasters, strikes, pandemics, carrier disruptions, or governmental restrictions.
3.2 Incorrect Delivery Address
The Owner is not responsible for non-delivery or delays resulting from an incorrect or incomplete delivery address provided by the User at the time of purchase. Users are encouraged to review their delivery details carefully before confirming an order.
If an order is returned to the Owner due to an incorrect address, the User will be contacted. The Owner may offer to resend the order at the User’s cost or issue a partial refund excluding original shipping charges.
3.3 Contact
For any questions, claims, or concerns relating to shipping, refunds, or returns, please contact:
Mariana Tang
Website: marianatang.com
Email: contact@marianatang.com
Definitions
User: The individual purchasing goods through this Website who, unless otherwise specified, coincides with the Data Subject.
Owner: Mariana Tang, the natural person operating this Website and responsible for the sale and dispatch of products.
Order: A purchase of one or more products made by a User through this Website.
Carrier: A third-party logistics or postal service provider engaged by the Owner to deliver orders to Users.
Replacement: A new item of the same product dispatched to the User at no additional cost as a remedy for a damaged, lost, or incorrect order.
Refund: A reimbursement of the purchase price (and applicable shipping costs) returned to the User’s original payment method, issued as a secondary remedy where a replacement is not possible or has also failed.
Business Day: Any day that is not a Saturday, Sunday, or public holiday in Ireland/EU.
European Union (or EU): Unless otherwise specified, all references to the European Union include all current member states of the European Union and the European Economic Area.
This Shipping, Refund & Return Policy relates solely to marianatang.com, unless otherwise stated on this page.